1. Shipping Areas
We deliver worldwide to the delivery address provided by the customer.
2. Shipping Costs
Shipping costs depend on the delivery location and the selected shipping method. The exact costs will be displayed during the ordering process before the order is completed.
3. Delivery Time
The delivery time varies depending on the delivery location and shipping method. The estimated delivery time will be communicated to the customer during the ordering process. Please note that the delivery time is only a guideline and applies from the time of shipment.
4. Shipping Partner
Shipping is typically carried out by our shipping partner [DHL]. In exceptional cases, we reserve the right to choose another shipping service provider.
5. Delivery Delays
In the event of unforeseen delivery delays, we will promptly inform you and work together to find a solution.
6. Track Your Delivery
Once your order has been shipped, you will receive a shipping confirmation with a tracking link. This allows you to track the shipping status of your delivery in real-time.
7. Non-Acceptance of Delivery
If the customer refuses to accept the delivery, and the package is returned to us, additional shipping costs may apply. The customer bears these costs.
8. Damaged or Defective Deliveries
Please inspect the goods for damage or defects upon receipt. In case of transport damage or quality issues, please contact our customer service immediately.
9. Self-Pickup (if applicable)
If the option for self-pickup is offered, we will provide information about the pickup address and times. Please note that self-pickup may only be possible by appointment.
10. Additional Customs Fees and Taxes (for international shipping)
For international deliveries, additional customs fees, taxes, or charges may apply. The customer is responsible for these costs. Please inform yourself about the applicable regulations in your country before placing an order.
If you have any questions regarding our shipping and delivery terms, we are at your disposal. Contact us at email@example.com or by phone at +4916096710549.
These shipping and delivery terms are part of the general terms and conditions.